What are the critical steps to automating your compliance and risk management policies, procedures, guidelines, culture and framework?

What disciplines should an organization review, modify and implement to maintain an effective compliance and risk management  infrastructure?

We will discuss the initial assessment process at a high level as well as the technical components needed to automate key processes. Finally we will have an open dialog regarding your organizations specific concerns and challenges around automating compliance and risk management.

Join CBI’s Dan Gregory – Practice Manager | Compliance, Security, Risk Management and Encryption, as he gives an overview of the process, concerns and challenges organizations face when automating compliance and risk management.

When? Thursday May 31
1:00 p.m.-2:00 p.m. EST

Public or Private Cloud: Which is right for your organization?- On Demand

Value of Information: Available, Recoverable & Secure – On Demand

Best Practices for Transitioning to the Cloud -  On Demand

Must Know IT Security Best Practices for Healthcare Providers -  On Demand

Critical Components of a Sound Disaster Recovery Strategy – On Demand

Spear Phishing: Personally invasive, publicly devastating – On Demand

How can Managed Security Services reduce your overall security risk? – On Demand

Mobile Devices, Be Proactive, Not Reactive - On Demand

How do you balance data security and user productivity? - On Demand

Developing a Practical Compliance Automation Program –  On Demand

The Evolving Threat Landscape – On Demand

Aligning Information with Business Value – On Demand

SEP 12.1 Demo: Defense against today’s hacks – On Demand

Wrapping your arms around Mobile Device Management and Security – On Demand

Balancing Social Networking with Network Security Objectives – On Demand

Next Generation Security with Symantec Endpoint Protection 12.1 – On Demand

Cloud-based Security: Simplify your Infrastructure with the Cloud – On Demand

The Magic & Wonder of Service Desk 7.1 & Workflow! – On Demand

Realistic Approach to IT Compliance Automation – On Demand

Symantec ITMS 7.1 It’s a New Day – On Demand

Symantec Data Loss Prevention: A Customer’s Perspective – On Demand

As Cloud technologies are becoming more mature and are able to move beyond the consumer model to the corporate model, many organizations are considering these technologies and need to create a tactical approach within their organization.

But where do you begin?

• What are some of the ways to make the best use of cloud technologies?
• What how to create a roadmap that can move you from the traditional distributed computing and data model to a more centralized model in a private cloud that were appropriate to the public cloud?
• What are the best practices and risks involved?
• Are there case studies of real world successes?

This webinar will provoke your thinking in this potentially critical and innovative area of business and technology.

Join Jack Wilson – Virtualization Practice Principal, as he discusses the these questions and more that organizations need to be asking themselves, plus learn what paths to take to overcome them.

What is your business’ biggest hurdle?

• How much is too much?
• How much is too little?
• How much is right for us?

Join Marc Johnson – Practice Manager | Storage & Datacenter Management, as he discusses the challenges that companies are facing today and what path to take to overcome them.

Marc was recently featured as the cover story in BankNews. To read the article, go to http://www.omagdigital.com/publication/?i=98810&pre=1.

Challenges
When the client approached CBI, they were suffering from the lack of an effective IT help desk. As a large firm with multiple locations, tracking requests, recording issues and maintaining a detailed history of the corrections made posed a significant problem. Due to the lack of an automated system, the IT team was constantly recreating the wheel and response times were lagging.

Logistical inefficiencies were exacerbated by the sheer quantity of IT support requests that were being made. From new phones and keyboards to password resetting, the attorneys and employees were desperate for a change.

Solution
In order to address the client’s multiple challenges, CBI recommended implementation of Symantec ServiceDesk, a help desk solution designed for expedited implementation, integration, customization and optimization of IT processes. The product automates support requests by enabling users to electronically submit the issues to the firm’s IT team. The electronic submission is critical because it allows for tracking of the job ticket, history of the account, recording of previous resolutions to related problems and faster response times.

Because ServiceDesk is built on the Symantec Workflow platform, CBI was also able to recommend customization of the product to best meet the firm’s operational needs. The CBI Endpoint Management specialist on the project implemented routing rules, which automatically directs job tickets to the appropriate Help Desk specialist to handle a specific issue. In addition, a customized reporting system was woven into the ServiceDesk solution, providing valuable data to the client’s help desk director.

Results
The successful implementation of ServiceDesk proved to be invaluable for the firm and the IT help desk specialists alike. Not only did employees benefit from faster response times and more efficient issue resolution, the IT team is now able to utilize account histories and records to learn from past projects.

The routing rule also created efficiencies and saved all parties a great deal of time by ensuring that the appropriate IT specialist receives the job ticket as quickly as possible. The custom data capture functionality enables the firm’s Director of IT to compile detailed reports that have proven critical in making long-term management decisions regarding IT infrastructure.