CBI Central FAQ

What is CBI Central?

CBI Central is the IT management solution that will make your business soar and your bottom line drop. CBI is able to delve deep into your network systems, giving you up to the minute reporting on systems availability, performance and security all from one central, secure web console. CBI Central will also give you proactive reporting on any potential problems that may occur with your systems.

How does CBI Central work?

1. A CBI technician will install probes into your systems to monitor any addressable network devices.
2. The probes will feed all collected data to a server located at the CBI office to be monitored by CBI consultants.
3. You will be provided with weekly reports explaining your systems activities and any foreseeable problems.
4. CBI will monitor trends in your systems and anticipate problems, such as application bottlenecks, redundant licensing and memory peaks.
5. You will be informed what glitches and breakdowns will occur, before they happen, saving you time, money and headaches.

How does CBI Central collect information on servers?

There are several possible methods used separately or in conjunction with each other. An agent is software installed onto your workstations or servers which monitors the systems and sends information to CBI. A window Probe can be installed directly onto the servers, to monitor the entire terminal services environment. For large companies, a hardware probe is installed, which is a physical piece of equipment which sits in the server environment, collecting data without interfering with the systems.

How can CBI's services save your business money?

CBI's managed services are well worth the investment when you compare the cost of our services to the amount of dollars wasted on system downtime and lost productivity. According to Gartner, Inc., one hour of down time for a $4 million revenue company, cost $2,000 an hour. The average company experiences two hours of downtime per week. Therefore, $16,000 a month is wasted on system downtime. With CBI Central's managed services, you will experience little or no downtime at a fraction of the cost.