Managed Services

Don't Take Our Word

We encourage you to speak to our customers about any aspect of our managed services. Your Creative Breakthroughs, Inc. Representative can provide their contact information.

Productivity Gains

Creative Breakthroughs, Inc. (CBI) Managed Services clients report significant gains in both IT and total enterprise productivity.

“Here at Moceri, our experience as a Creative Breakthroughs, Inc. (CBI) client (Managed Services) has been very positive. Our system (IT system) up-time is much improved because CBI is conducting preventative maintenance on a regular basis - they are IT professionals so they know what to look for and understand the risks associated with the different aspect of our network. This approach has yielded a 30%+ improvement in employee productivity which in our business is found money.”

John Sanchez | CEO, Moceri


24 / 7 / 365 Monitoring

Our clients consistently comment on the benefits of CBI after-hours support.

“Very recently, we (Royal Park Hotel) put Creative Breakthroughs, Inc. (CBI) to the test in the area of after-hours support of mission critical IT systems. On a late Friday afternoon (5:30 PM) in 2009, our credit card systems went down and were totally in-operative (as a Hotelier, our business stops in this situation). We contacted CBI and they had their Engineers immediately deployed and the problem was fixed within two hours.”

Kelly Nering | Controller, Royal Park Hotel

QUICK FACTS

Headquarters

Troy, MI

Established

1991

Contact Us at (800) 747-8585 or fill out the Contact form.

What We Do
  • IT Roadmapping
  • Proactive Maintenance & System Health Checks
  • Backup & Disaster Recovery
  • Virus (Malware) Protection & Spyware Removal
  • Patch Management
  • Network Monitoring & Internet Connectivity
  • Application Deployment
  • End-User Support & Help Desk (On-Site, Remote Access)
  • Reporting at Client Defined Intervals
  • Hardware / Applications Sourcing & Financing**
  • Asset Lifecycle Management
  • Project Level Engagements
  • Security Recommendations

**Contact a CBI Representative about leasing / financing options

Geographic Coverage

Centrally located in the Detroit metropolitan area. Servicing customers across Southeastern Michigan.

Extended Enterprise

The source for all your IT needs. Creative Breakthroughs, Inc. is partnered with Symantec, Dell, Fortinet, and Microsoft.

Support Capabilities

21 Full-Time Engineers, Senior Engineers and Consultants on staff

Growth

Creative Breakthroughs, Inc.'s "Customer First" approach results in exceptional cSAT levels which has driven double digit growth over three consecutive years

Response Time

Service Level Agreements guarantee customer response time

Industry Experience

Manufacturing, Engineering, Healthcare (Dental & Medical Offices), Education, Financial Services, Retail, Insurance, Professional Services

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